Warranty

Black Sheep Dynamics™ offers the following limited warranties on our products:

2-Year Limited Warranty

2-Year limited warranty on all accessories (including USB-C cables and similar items). This warranty covers defects in materials and workmanship under normal use. If your accessory fails due to a manufacturing defect, we will replace it free of charge.

This warranty does not cover damage caused by misuse, theft, fire, loss, accidents, or normal wear and tear.

To make a claim, please contact our team at customercare@blacksheepdynamics.us along with your proof of purchase.

5-Year Limited Warranty

5-Year Limited Warranty on all hero products, including leverless controllers and arcade sticks.

This warranty covers defects in materials and workmanship under normal use for a period of five (5) years from the date of purchase. Normal use means personal, non-commercial, non-rental use as intended by the product's design.

If your hero product fails due to a manufacturing defect within this period, we will, at our discretion, repair it, replace it, or ship a replacement part to you free of charge. In most cases we will diagnose the issue from a short video or photos you send, then ship the needed part (switches, USB-C port, monitor, logic board, or other component) directly to you at no cost for the part or outbound shipping. You are responsible for return shipping of any defective unit we ask you to send back.

This warranty does not cover damage caused by misuse, theft, fire, loss, accidents, modifications, or normal wear and tear.

To make a claim, contact our team at customercare@blacksheepdynamics.us with your order number, serial number and a brief video of the issue.

These warranties are provided to give you peace of mind with your Black Sheep Dynamics™ gear. We stand behind the quality of our products and are here to help if issues arise under normal intended use.